Do you want to realise your potential in an innovative and modern digital working environment as part of a successful and growing group of companies? The brands JOOP!, Strellson and windsor. stand for fashion, trends and lifestyle.
For our location in Kreuzlingen, Switzerland, we are looking for the following enthusiastic team member to start as soon as possible:
Junior Operations Manager E-Commerce (d/f/m)
In this exciting and varied role you will be primarily responsible for the continuous further development and optimization of Customer Care Management in the field of E-Business of the HOLY FASHION GROUP. You will guide and support our external Fulfillment Service Provider with all end customer services, and as the point of contact from the field of E-Business you will carry out an important function liaising between departments. In addition to this, you will use customer feedback for the analysis and development of measures to optimize the fields of usability, order processing and payment, dispatch, returns processing and customer service, both for your own e-shops and for connected online marketplaces. In addition, you will regularly visit our service provider to ensure our service quality, and will be responsible for planning, organizing and conducting staff training in end customer service. This exciting job profile is rounded off by the development of measures in the field of fraud prevention, as well as its operative implementation.
Required experience and skills:
a successfully completed degree in business administration or a comparable apprenticeship
ideally first professional experience in the field of Customer Care Management
very good knowledge of English
excellent IT knowledge (especially MS Excel)
a high level of service orientation as well as analytical abilities
distinctive communication and organizational skills with assertiveness
structured, self-responsible and goal-oriented way of working
team spirit and enthusiasm for fashion, lifestyle and e-commerce
We offer you thorough initial training in a motivated team, a modern place of work in a successful company group, family-friendly working conditions and the best foundations for development in your career.